Frequently Asked Questions

1- Is my credit card information secure?

ICWFD takes every precaution to protect our donors' information. When donors submit sensitive information via the Web site, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols. The ICWFD employs error checking procedures to make certain transactions are processed completely and accurately. As necessary, changes are made to improve our systems. Independent external and internal audits are conducted to ensure the privacy, security and appropriate processing of your information on our site. Committed to the protection & privacy for all of our users, it is the policy of ICWFD to continually enhance our fraud protection systems and our other processes to fight identity theft. In addition to maintaining privacy and security controls over information you share with us, the ICWFD works to accurately process your contribution information. Our Donor Services staff is available to answer questions about your financial donation at donor.support@icwfd.org

2- My donation was denied. Why?

If your donation failed after completing the transaction, it is likely that information provided, such as the credit card identification number did not match exactly with what is on file at your bank. For further assistance, you may contact our Donor Services Department at donor.support@icwfd.org

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3- Can I cancel a donation?

You may need to cancel a donation. Here's how: Contact our ICWFD Donor Services Department at donor.support@icwfd.org or our contact number and they will request some information and handle your cancellation. For quickest assistance, please have the details of your transaction ready when you contact us.

4 -Can I change where I want my donation to go?

Yes. Please contact our ICWFD Donor Services Department at donor.support@icwfd.org Please have ready the date of your gift, the dollar amount, the initiative/country/region/ community it went to, and where you would like it to go to. If you need to leave a voicemail message, please be sure to leave your name and phone number, including your area code.

5- Can I dedicate my donation to someone or make a donation on behalf of a person?

Yes. You can make your donation a "tribute" to someone—in their honor, or in memory of a lost loved one. This information is entered in the Honor/Memorial Donation section. The ICWFD will mail a Tribute card to your recipient announcing that an Honor or Memorial donation was made by you. You will also receive a card acknowledging your gift.

6- I would like to donate clothes, blankets or other items to charity. Does ICWFD accept in-kind donations?

The ICWFD is mainly focused on education and as such it does not accept or solicit small, individual donations of items which are best donated for emergency relief purposes. Small items such as collections of food, used clothing, and shoes often must be cleaned, sorted, and repackaged which impedes the valuable resources of money, time, and personnel that are needed for other aspects of our operation. We suggest that the best use for those types of donations is to support needy agencies within donors' local communities.

7- Can I make automatic credit card donations?

Yes, please contact our Donor Services Department at donor.support@icwfd.org and we will assist you further. You can also select the automatic options on our Donate Now page.

8- I want to help raise money for a specific family who is underprivileged and suffering from the digital divide. Can I make my gift through the ICWFD?

Yes. We applaud your desire to help someone. On the Donate Page you can specify if you want to distribute the PIN/s yourself by clicking on the appropriate field. Once your credit card has been charged, you will be sent the PIN/s and instructions that you can email to your friends or relatives yourself.

9- Why do you require my email address?

Your email address is required so we can send you a proper acknowledgement of your gift. Details of your donation are found in this email, which you can print or save for tax purposes.

10- Why do you require another identification number besides my credit card number?

The Card Security Code (CSC) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the Internet or over the phone. The number appears only on the card itself, not on receipts or statements.

11- Why do you require a minimum donation amount of $10?

Like any other online credit card processing system we are charged by credit card companies. We don't want donors' well-intended gift to be offset by processing fees.

12- How long will it take for my Tribute Card to deliver to the recipient?

Your Tribute e-Card is sent within 24 hours.

13- I made a donation online (or a memorial/in honor of donation) and now I have questions about it. Who can I call?

Donor Services Department at (408 980 7007) or donor.support@icwfd.org

14- Can I donate to a specific community /region or country?

Due to technical limitations, we cannot display specific regions for online donations. If you would like to donate to a specific region please contact Donor Services at  (408 980 7007) or donor.support@icwfd.org  for assistance.

15- I live outside the U.S. Is this why I'm having trouble making a donation?

Donors from outside the U.S. can make a gift as long as their credit card is supported by a U.S. based card company. Our online donation system is designed to protect donor security and privacy, and prevent illicit use by frauds.