e-skills360⁰ ( Specialization )

Professional Development Curriculum

Sales: Seller Behaviors

Sales: Buyer Behaviors

Sales: Buyer-Focused Selling

Sales: The Selling Cycle

Sales: Telephone Communications

Sales: Communication Skills

Sales: Written Communications

Sales: Managing a Territory

Sales: Gathering Information

Sales: Planning a Sales Call

Sales: The Sales Call

Sales: Probing and Questioning

Sales: Presenting Solutions

Sales: Closing the Sale

Sales: Buyer Reactions

Sales: Concluding a Call

Project Management: Overview

Project Management: Initiating a Project

Project Management: Planning a Project Scope

Project Management: Planning Project Activities

Project Management: Project Cost

Project Management: Executing a Project

Project Management: Controlling a Project

Project Management: Closing a Project

Project Management Professional: Integration Management

Project Management Professional: Scope Management

Project Management Professional: Time Management I

Project Management Professional: Time Management II

Project Management Professional: Cost Management

Project Management Professional: Quality Management

Project Management Professional: Human Resources Management

Project Management Professional: Communications Management

Project Management Professional: Risk Management

Project Management Professional: Procurement Management

Project Management Professional: Certification Review

Customer Care: The Value of Customer Care

Customer Care: You Make the Difference

Customer Care: Who is the Customer?

Excelling at Customer Care: Customers Define Success

Excelling at Customer Care: Recognize Critical Moments

Excelling at Customer Care: Increase Sales via Service

Communicating with Customers: Service Face to Face

Communicating with Customers: Service via the Telephone

Communicating with Customers: Service via the Internet

Rising to the Customer Challenge: Turn Complaints into Delight

Rising to the Customer Challenge: Engage Difficult Customers

Communicating Clearly: Write to be Understood

Communicating Clearly: Speak to be Heard

Presenting Your Ideas: Plan for High Impact

Presenting Your Ideas: Captivate Your Audience

Developing as a Manager: The Many Roles of a Manager

Communicating Successfully: Speak Without Talking

Communicating Successfully: Manage Better by Listening

Communicating Successfully: Assert to Achieve

Creating Successful Solutions: Identify the Core Issues

Creating Successful Solutions: Solve Problems Creatively

Creating Successful Solutions: Implement Solutions Decisively

Empowering your Workgroup: Delegate for Results

Empowering your Workgroup: Coach for Achievement

Empowering your Workgroup: Evaluate Staff Performance

Cultivating Great Teams: Create an Invincible Team

Cultivating Great Teams: Inspire Team Success

Cultivating Great Teams: Team Briefings for Success

Cultivating Great Teams: Resolve Conflicts Positively

Building Dynamic Teams: Build Dynamic Teams

Building Dynamic Teams: Drive to a Mission

Building Dynamic Teams: Strive for Effectiveness

Building Dynamic Teams: Thrive on Teamwork

Building Dynamic Teams: Arrive at Peak Performance

Succeeding Through Teamwork: Tune Into Team Communication

Succeeding Through Teamwork: Resolve Team Conflict

Succeeding Through Teamwork: Differences Make Great Teams

Succeeding Through Teamwork: Motivate Teams to Excel

Balancing Stress: Measuring Stress

Balancing Stress: Simple Solutions for Stress

Balancing Stress: Stress Relieving Habits

Balancing Stress: Devise a Stress Control Plan

Expanding Time: Develop SMART Goals

Expanding Time: Remove Your Barriers

Expanding Time: Focus on What is Important

Working Collaboratively: Assert Your Influence

Working Collaboratively: Build Rapport, Gain Trust

Working Collaboratively: Communicate Your Goals

Working Collaboratively: Extend Your Influence

Working with Difficult People: Recognise Work Styles

Working with Difficult People: Respond to Challenges

Working with Difficult People: Cope With Continued Conflict

Moving Past Conflict: Handle Conflict Rationally

Moving Past Conflict: Negotiate for Resolution

Preparing to Negotiate: Know Your Game Position

Preparing to Negotiate: Know the Opposing Position

Preparing to Negotiate: Size Up the Playing Field

Selecting Your Strategy: Choose Your Game Plan

Selecting Your Strategy: Compete to Win

Selecting Your Strategy: Collaborate for Solutions

Selecting Your Strategy: Compromise to Move Forward

Selecting Your Strategy: Choosing Not to Negotiate

Selecting Your Strategy: Legal and Ethical Concerns

PrimeDiversity Awareness: The Evolving Labor Force

PrimeDiversity Awareness: Diversity Defined

PrimeDiversity Awareness: Begin Your Diversity Journey

PrimeDiversity Management: Corporate Diversity Drivers

PrimeDiversity Management: Be a Diversity Ambassador

Making Team Decisions: Brainstorm as a Team

Making Team Decisions: Decide Through Silent Voting

Making Team Decisions: Merge Team Opinions

Making Team Decisions: Organize Team Consensus

Making Team Decisions: Choose Between Alternatives

Making Team Decisions: Rank Choices by Criteria

Measuring Team Performance: Measure for Success

Measuring Team Performance: Select the Right Metrics

Measuring Team Performance: Survey for Accurate Data

Measuring Team Performance: Focus on Perceptions

Measuring Team Performance: Learn from Results

Branding Your Internet Identity: eMarketing Overview

Branding Your Internet Identity: Define Your Core Business

Branding Your Internet Identity: Develop an Online Identity

Branding Your Internet Identity: Form Strategic Alliances

Scoping Your Internet Project: Evaluate Statistics

Scoping Your Internet Project: Research Accurate Data

Scoping Your Internet Project: Select Your Web Team

Scoping Your Internet Project: Create an eMarketing Budget

A Process for Business Writing: The POWER Writing Process

Plan and Organize Your Documents: Plan Before Writing

Plan and Organize Your Documents: Brainstorm Before Writing

Write for Business Success: Break Writing Barriers

Plan and Organize Your Documents: Structure Texts for Clarity

Evaluate and Revise for Impact: Check Your Writing Style

Evaluate and Revise for Impact: Review Texts Systematically

Call Center Structures : The Call Center Profession

Call Center Operations : Performance Measurement

Call Center Operations : Workforce Management

Call Center Operations: Call Center Technologies

Call Center Structures : Customer Relationships

Solving Problems Logically: Solve Problems Together

Solving Problems Logically: The Problem Solving Process

Defining the Issue: Analyze Problems Creatively

Defining the Issue: Determine the Real Problem

Investigating the Problem: Use Investigative Tools

Investigating the Problem: Gather Evidence

Investigating the Problem: Interpret Data

Selecting the Solution: Solve Problems Methodically

Selecting the Solution: Group-Based Solutions

Selecting the Solution: Cost-Benefit Solutions

Accepting the Decision: Sell Your Solution

Accepting the Decision: Implement Decisions

Making Group Decisions: Working Together

Making Group Decisions: The Nature of Groups

Making Group Decisions: Ensure Group Success

Introducing Contact Centers: Contact Center Essentials

Introducing Contact Centers: CSR Success Criteria

Introducing Contact Centers: Customer Response Etiquette

Communicating Effectively: Build Customer Rapport 1

Communicating Effectively: Build Customer Rapport 2

Handling Contacts Professionally: Maximize Call Performance 1

Handling Contacts Professionally: Maximize Call Performance 2

Preparing for Mutual Success: Satisfy Customer Needs

Preparing for Mutual Success: Reduce CSR Stress

PrimeFinance: The Ground Rules

PrimeFinance: The Financial Statements

PrimeFinance: Evaluating Performance

PrimeFinance: Budgeting Matters

PrimeFinance: How to Budget

Code of Conduct - The Work Place

Code of Conduct - Doing Business

Business Ethics: How We Do Business

Business Ethics: Foreign Trade

Workplace (E) - Workplace Attitudes

Workplace (E) - Political Activities

Workplace (E) - Quality Communication

Workplace (Manager): Workplace Attitudes

Workplace (Manager): Political Activities

Workplace (Manager): Quality Communication

Safety: Health & Safety

Safety: Handling Hazardous Waste

Data Security: Company Information

Data Security: Record Keeping

Information Technology Curriculum

Win2000 Professional: Installing and Upgrading

Win2000 Prof MCSE: Installing on Multiple Computers

Win2000 Professional: Managing Hardware Devices

Win2000 Professional: Enhanced Support for Hardware Devices

Win2000 Professional: Admin Users and Groups

Win2000 Professional: Administering Resources

Win2000 Professional: Custom Desktop Environment

Win2000 Professional: Optimizing System Performance

Win2000 Professional: Recovering Data and Systems

Win2000 Professional: Implementing and Monitoring Security

Win2000 Professional: Connect through Networks

Win2000 Server: Installing and Upgrading

Win2000 Server: Managing Hardware Devices & Drivers

Win2000 Server: Managing File and Print Resources

Win2000 Server: Configuring Storage Use

Win2000 Server: Maintenance and Troubleshooting

Win2000 Server: Implementing Local Security and Policies

Win2000 Server: Monitoring and Optimizing

Win2000 Server: Configuring Network Services

Win2000 Server: Managing Terminal Services

Win2000 Server: Setting Up Remote Access Service

Win2000 Server: Sharing Resources Over the Internet

Win2000 Server: Implementing Interoperability

Win2000 Server: Automated Methods of Installation

Win2000 Network Infra Implementation: Administering DNS

Win2000 Network Infra: Administering DHCP

Win2000 Network Infra: Administering WINS

Win2000 Network Infra: Configuring Network Protocols

Win2000 Network Infra: Configuring IP Routing Protocols

Win2000 Network Infra: Config Internet Connection Sharing & Network

Win2000 Network Infra: Administering RAS

Win2000 Network: Using Certificate Services

Win2000 Dir Serve: Install/Config/Trbleshoot Active Directory

Win2000 Dir Serve: Man/Optimizing Active Dir Components

Win2000 Dir Serv: Implementation Change & Configuration Mgmt

Win2000 Dir Serv: Manager User Environ/Software Deploy

Win2000 Dir Serve: Remote Installation of Windows 2000

Win2000 Actv Dir Design: Intro Win2000 Active Dir Services

Win2000 Actv Dir Design: Bus Req. and Naming Strategies

Win2000 Actv Dir Design: Planning a Domain Structure in Win2000

Win2000 Active Directory Design: Active Directory Security and Replication Strategies

Win2000 Actv Dir Design: Adv Active Directory Concepts

Win2000 Netwk Sec Design: Analyzing an Org Sec Reqts

Win2000 Netwk Security Design:Providing Secure Access in a LAN

Win2000 Netwk Security Design:Providing Secure Access in Remote Netwks

Win2000 Netwk Security Design: Providing Secure Access-Internet

Win2000 Netwk Infra Design: Prep. for W2K Netwk Serv Infra

Win2000 Netwk Infra Design: Designing a Network Strategy

Win2000 Netwk Infra Design: Designing a WINS/Dfs Strategy

Win2000 Netwk Infra Design: Internet Connection Infra

Win2000 Netwk Infra Design: Wide Area Network Infra

Win2000 Netwk Infra Design: Internet Connectivity Strat

Visual Basic 6 Introduction Part I

Visual Basic 6 Introduction Part II

Visual Basic 6 Intermediate

Visual Basic 6 Advanced

Visual Basic 6 ActiveX/COM Part I

Visual Basic 6 ActiveX/COM Part II

Visual Basic 6 Database Access Part I

Visual Basic 6 Database Access Part II

Visual Basic 6 Enterprise Client/Server Development Part 1

Visual Basic 6 Enterprise Client/Server Dev. Part II

Visual Basic 6 Adv. Enterprise Client/Server Dev. Part I

Visual Basic 6 Adv Enterprise Client/Server Dev. Part II

Visual Basic 6 Using the Win 32 API Part I

Visual Basic 6 Using the Win32 API Part II

SQL Server 7.0 Introduction

SQL Server 7.0 Installing and Upgrading

SQL Server 7.0 Management Part I

SQL Server 7.0 Management Part II

SQL Server 7.0 Management Part III

SQL Server 7.0 Data Warehousing Using SQL Part I

SQL Server 7.0 Data Warehousing Using SQL Part II

SQL Server 7.0 Developing SQL Client/Server Part I

SQL Server 7.0 Developing SQL Client/Server Part II

SQL Server 7.0 Advanced Features Part I

SQL Server 7.0 Advanced Features Part II

SQL Server Web Integration

Java 2: Introduction to Java 2

Java 2: Language and Semantics

Java 2: Classes and Inheritance

Java 2: Handling Exceptions & Implementing Threads

Java 2: java.lang Package

Java 2: java.util Package

Java 2: Building a Graphical User Interface

Java 2: Applets and Imaging

Java 2: File I/O

Java 2: Advanced Java

Java 2: Enterprise Java

Win 2000 Professional for End-Users Basic: Getting Started

Win2000 Professional for End-Users Basic: Managing Files & Folders

Win2000 Professional for End-Users Intermediate: Networking

Win2000 Professional for End Users Intermediate: Customization

Win2000 Professional for End-Users Advanced Features

Advanced COBOL

JES2 : Job Controls ll

OS/390 Introduction

OS/390 MVS Concepts and Facilities

OS/390 MVS JCL Introduction

OS/390 MVS JCL Intermediate

OS/390 MVS JCL Advanced

OS/390 and SMP/E Fundamentals

OS/390 SMPE Maintaining System Software

OS/390 MVS/ESA Fundamentals of VSAM Part I

OS/390 MVS/ESA Fundamentals of VSAM Part II

OS/390 and the Internet

OS/390 Security

OS/390 WebSphere Application Server

OS/390 Introduction to e-business

OS/390 eNetwork Server

OS/390 and Java

OS/390 UNIX System Services:Concepts & Facilities

OS/390 UNIX System Services: Intermediate

OS/390 UNIX System Services Advanced

OS/390 Designing DB2 Data Warehouse

OS/390 Managing DB2 Data Warehouse

OS/390 Introduction to CICS Transaction Server

OS/390 REXX Programming Fundamentals

OS/390 REXX Program Development

OS/390 TSO/E REXX Programming

OS/390 Assemb. Language Programming: Intro.

OS/390 Assembl. Language Programming: Intermediate

OS/390 Asembl. Language Programming: Advan.

OS/390 COBOL

OS/390 C Programming

OS/390 C++ Programming

OS/390 and Networking

OS/390 ISPF Programming Dialogs

OS/390 ISPF Dialog Management Services

OS/390 Intro to Parallel Sysplex

OS/390 MQ Series

OS/390 VM Concepts and Facilities

OS/390 Introduction to ISPF

Introduction to UNIX

UNIX Files and Directories

UNIX Editing, Printing and Text Formatting

UNIX System Administration

UNIX Shell Programming

UNIX Programming Tools

SQL Server 7.0 Database Admin. Part I

SQL Server 7.0 Database Admin. Part II

Introduction to C Programming

Basic C Programming

Intermediate C Programming

Advanced C Programming

Relational Database Concepts and Facilities

Relational Database Concepts: The Structured Query Language

Relational Database Design and Administration

Basic COBOL

Intermediate COBOL

JES2 Job and Device Control I

JES2 Job and Device Control II

JES2 System Control I

JES2 System Control II

JES2 Advanced Operations I

JES2 Advanced Operations II

JES2 Job Controls

CICS/ESA Concepts

CICS/ESA Definition and Program Design

CICS/ESA File Processing and Program Execution

Advanced Features of java.lang & java.util Packages

Java 2: Extending the GUI

Java 2: Networking

Advanced Enterprise Java

The Linux Operating System

The Sun Solaris Operating System

The HP-UX Operating System

Introduction to E-Commerce

Electronic Commerce Strategies

Electronic Commerce Security Issues